I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware has infiltrated your computer.

To check if this is the problem, follow the steps below:

  • With Internet Explorer open click on “Tools.” Choose “Internet Options” from the drop down box.
  • Click on the “Connections Tab” and make sure that “Never dial a connection” is checked.
  • Click OK.

Posted in: Browser, Dial-Up, General, Internet, Internet Provider – ISP, Settings, System, Troubleshooting