Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


Why has my text changed to Italics and Bold?


Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do the same with “Bold” text using the CTRL key and the “B” key. This will turn the “BOLD” on and off as described above. A simple solution to a sometimes annoying problem.

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?

Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception.

To number the bottom of the pages in your document follow the steps below:

  • Start on page 2 of your document.
  • Click on the ‘Insert’ tab.
  • Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles will appear.
  • Click on the ‘footer’ style that would best suit your document and a ‘Header & Footer Tools’ box will be shown on your Ribbon.
  • Add the number of your page (2) to the footer.
  • Click the option ‘Different First Page’ then click into the body of the page to set the style.

The remainder of the pages in your document will be numbered in sequence. If you decide to remove a page the page numbers will adjust automatically and still be in numerical sequence.

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?

When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program.

‘Notepad’ is a text editor and used mostly by webmasters when designing websites or by technichians for writing or copying code. It is also used for other purposes and one of them is to clear text formatting.

To use the ‘Notepad’

  • Access the ‘Notepad’ from ‘Accessories’ in your ‘Program’ list.
  • Keep this software handy for future use by adding it to your ‘Start Menu’ or your ‘Taskbar.’
  • Copy ( CTRL+ C ) text from a website and paste ( CTRL+V ) to ‘Notepad’ then copy ( CTRL+C ) it from ‘Notepad’ and paste ( CTRL+V ) it to your email.

You will find that the text looks exactly the same as the other text in your email.

Why are some of my emails not being delivered?

There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories.

1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.”

2. Suspicious subject line –  Internet Service Providers (ISPs) reject emails that have “suspicious” subject lines and treat them as “Spam” for the user’s protection.

3.  The recipient’s mail box may be full or over-quota.

4.  The recipient’s email address may not be valid any longer.

5.  The recipients address was typed incorrectly. Double check the spelling, proof read your email and make sure that there are no spaces in the email address, before clicking “send.”

6.  The recipient may have changed their email address.

7.  Email Anti-Virus software often removes the contents of an email if it thinks that it has harmful contents such as Viruses.

Why does my pointer jump all over my document while typing?

Follow the steps below to prevent the mouse from jumping all over the document while you are typing.

Go to: Start
Go to: Control Panel
Click on “Mouse Properties”
Click on “Pointer Options”
Uncheck “Hide pointer while typing”
Click on “Apply” then on “OK”

Contact me and let me know if this solves your problem.



When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?

Yes, there are two shortcuts for the degree symbol.

1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree
symbol will appear immediately ° You must use the numeric keypad to
type the numbers and not the keyboard. Make sure that the NUM LOCK key
is on if your keyboard requires it to type numbers on the numeric

2. AutoCorrect has a predefined keyboard shortcut for creating a degree
symbol. Press CTRL+@, then press SPACEBAR.

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?

Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?

No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction.

The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This “tool” allows you to close the troublesome program or programs and then continue working on your computer without closing down your system. It also has an option to ‘Disconnect’ or ‘Logoff’ under the ‘Users’ tab.