Frequently Asked Questions



Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Troubleshooting

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try:

1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in another device, that you know is working, to make sure that the power source is “live.”

2.  If the power source is “live” try removing the mobile phone battery and then replacing it into the phone. This “resets” the system and the mobile phone usually comes back to life. Plug it back into the power source until it is fully charged.

3.  If the “reset” does not work, the power cord might be faulty and should be replaced.

4.  If your cell phone is still inoperable, take it to your cell phone supplier for examination.

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively.

When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ it regularly. This will eventually halt the activity in Microsoft Outlook and it also applies to Outlook Express.

From time to time, your system will ask you if you want to ‘Compact’ your emails, unless you have disabled this option. You should click ‘Yes’ or you can compact them manually.

In order to free the “backlog” and give you some space back on your hard drive, try the processes below. Make sure that you close all open programs and leave the computer to “compact” without touching it until it has finished. Any interruption could cause a malfunction.

In Microsoft Outlook 2007:

  1. Select File
  2. Data File Management.
  3. Select outlook.pst, and then click Settings.
  4. Click Compact Now.

In Microsoft Outlook 2010:

  1. Click the File tab
  2. Select Info in the left pane.
  3. Click Account Settings, and Account Settings again.
  4. In the Account Settings dialog box, click the Data Files tab.
  5. Select the file and click Settings
  6. Click Compact Now.

While Microsoft Outlook is compacting the folders, walk away from the computer and do not work on the computer until the process completes. After the compacting has finished, close Microsoft Outlook and restart the computer.

 

 

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories.

1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.”

2. Suspicious subject line –  Internet Service Providers (ISPs) reject emails that have “suspicious” subject lines and treat them as “Spam” for the user’s protection.

3.  The recipient’s mail box may be full or over-quota.

4.  The recipient’s email address may not be valid any longer.

5.  The recipients address was typed incorrectly. Double check the spelling, proof read your email and make sure that there are no spaces in the email address, before clicking “send.”

6.  The recipient may have changed their email address.

7.  Email Anti-Virus software often removes the contents of an email if it thinks that it has harmful contents such as Viruses.

How do I Show or Hide a Toolbar?



Show a Toolbar:

1. Right-click the menu bar or any toolbar.
2. Click the name of the toolbar that you want to show on the shortcut menu.
NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next to the name of the Toolbar that you want.

Show a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Select the check box next to the name of the Toolbar that you want to display.

Hide a Toolbar:

Right-click the toolbar, and then clear the check box next to the name of the toolbar that you want to hide.

Hide a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Clear the check box next to the name of the toolbar that you want to hide.

Why does my pointer jump all over my document while typing?



Follow the steps below to prevent the mouse from jumping all over the document while you are typing.

Go to: Start
Go to: Control Panel
Click on “Mouse Properties”
Click on “Pointer Options”
Uncheck “Hide pointer while typing”
Click on “Apply” then on “OK”

Contact me and let me know if this solves your problem.

 

 

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook

2. In the blank area to the right of the “view all” box, right click.

3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop.

If you would like more help with this and other features please visit this page.

Why does my iPad Screen Lock Up when I open an App?



It can be very frustrating when your iPad gets locked up or freezes but luckily there is a simple way to fix it.

When an iPad becomes stuck or frozen, it tends to be an issue with multiple apps conflicting with each other or you have forgotten to close open apps after using them.

To fix this problem simply reboot the iPad and usually this will be enough to cure the problem. This flushes the iPad memory and shuts down apps that may be causing problems. You never need to worry about your data because it will be saved.

To reboot the iPad, simply hold down the “Sleep/Wake button” at the top of the iPad and the round “Home button” at the bottom, at the same time, until the iPad shuts down. When you open the iPad again it should perform normally.

If you are experiencing more problems please feel free to contact me.

The iPad Sleep/Wake button is the small, black button at the top right-hand corner of the iPad; primarily used to put the iPad to sleep or to wake it up.

The iPad “home button” is the small, circular button located at the bottom of the iPad as shown below.

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open.

Right click on the email address and choose “Remove Hyperlink” which is the last option on the list if you are using Excel 2007.

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy.
• Find the page that you want as your Home Page.
• Click on “Tools” then on “Internet Options.”
• Under “Home page” click on the first button “Use Current.”
• Then click “OK.” When you reopen your browser the page that you chose for your Home Page will appear.

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware has infiltrated your computer.

To check if this is the problem, follow the steps below:

  • With Internet Explorer open click on “Tools.” Choose “Internet Options” from the drop down box.
  • Click on the “Connections Tab” and make sure that “Never dial a connection” is checked.
  • Click OK.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction.

The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This “tool” allows you to close the troublesome program or programs and then continue working on your computer without closing down your system. It also has an option to ‘Disconnect’ or ‘Logoff’ under the ‘Users’ tab.