Frequently Asked Questions

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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


Why are the emails in Microsoft Outlook not in date order? All the dates are mixed up and the most recent emails are not at the top of the list. What has gone wrong?

You can view your lists of emails in many ways and you will find it very useful to be able to sort them differently according to your needs. If all the dates are mixed up they are sorted by ‘conversation’ instead of by ‘date’ and that is the reason that they appear to be jumbled. Right click on the bar at the top of your email list and you will see a menu of choices. Select the first preference ‘Date’ and the most recent emails will be shown at the top of the list. You can change the order for sorting at any time.

Why can’t I delete, send or receive any emails in Microsoft Outlook?

If you do not Compact Folders in Outlook regularly it could stop working effectively.

When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ it regularly. This will eventually halt the activity in Microsoft Outlook and it also applies to Outlook Express.

From time to time, your system will ask you if you want to ‘Compact’ your emails, unless you have disabled this option. You should click ‘Yes’ or you can compact them manually.

In order to free the “backlog” and give you some space back on your hard drive, try the processes below. Make sure that you close all open programs and leave the computer to “compact” without touching it until it has finished. Any interruption could cause a malfunction.

In Microsoft Outlook 2007:

  1. Select File
  2. Data File Management.
  3. Select outlook.pst, and then click Settings.
  4. Click Compact Now.

In Microsoft Outlook 2010:

  1. Click the File tab
  2. Select Info in the left pane.
  3. Click Account Settings, and Account Settings again.
  4. In the Account Settings dialog box, click the Data Files tab.
  5. Select the file and click Settings
  6. Click Compact Now.

While Microsoft Outlook is compacting the folders, walk away from the computer and do not work on the computer until the process completes. After the compacting has finished, close Microsoft Outlook and restart the computer.



I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?

Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception.

To number the bottom of the pages in your document follow the steps below:

  • Start on page 2 of your document.
  • Click on the ‘Insert’ tab.
  • Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles will appear.
  • Click on the ‘footer’ style that would best suit your document and a ‘Header & Footer Tools’ box will be shown on your Ribbon.
  • Add the number of your page (2) to the footer.
  • Click the option ‘Different First Page’ then click into the body of the page to set the style.

The remainder of the pages in your document will be numbered in sequence. If you decide to remove a page the page numbers will adjust automatically and still be in numerical sequence.

How do I add a text entry to the AutoCorrect list?

  1. Click the File tab.
  2. Click Options.
  3. Click Proofing.

If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect.

  • Click ‘AutoCorrect Options.’
  • On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected.
  • In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’
  • In the ‘With’ box, type the correct spelling of the word, for example, type ‘usually.’
  • Click Add.
  • Click OK.

How do I Show or Hide a Toolbar?

Show a Toolbar:

1. Right-click the menu bar or any toolbar.
2. Click the name of the toolbar that you want to show on the shortcut menu.
NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next to the name of the Toolbar that you want.

Show a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Select the check box next to the name of the Toolbar that you want to display.

Hide a Toolbar:

Right-click the toolbar, and then clear the check box next to the name of the toolbar that you want to hide.

Hide a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Clear the check box next to the name of the toolbar that you want to hide.

How can I delete the emails from my server when I have deleted them from my iPad?

In order to make sure that your emails are deleted from your server when deleted from your iPad follow the steps below:

1. Tap on “Settings”
2. Tap on “Mail, Contacts, Calendars”
3. Tap on your email account account
4. Tap on Advanced
5. Scroll down to “Incoming Settings”
6. Click on “Delete from Server”
7. Choose “When removed from inbox.”

How Do I Delete All emails at once on My iPad or iPhone?

Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once.

1.  Open the Inbox.  Tap on Edit

Delete All Emails on iPad at Once

2.   Tap on Mark All then tap on Mark As Read















3.  Open Inbox and tap Edit . Check or select the first message. This will activate the Move selection.















4.  Press and hold the Move button and un-check the message that you had checked earlier.

5.  Remove your finger from the screen and the Folder List will open. Tap on Trash and you will see all the marked emails entering the Trash Folder.








 6.  Now all you need to do is to open the Trash folder and tap Edit.












7.  Once you tap Edit the Delete All selection will appear at the bottom of your screen. If you have selected to be “warned before deleting” the option will pop up as shown below. Tap Delete All and you are done. All your emails have been deleted in one fell swoop. Please feel free to contact me if you have more questions or need help with this or other features. You are also welcome to attend one of my iPad and iPhone workshops.


How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?

When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple unit the lines will increase.

Remove Coloured Lines










In order to get rid of the coloured text and lines is a simple process. Follow the steps below to make your forwarded email clean and crisp:
1. Click “Forward” on the selected email. (The portion of the email shown below was forwarded twice. You will see each time that the colour changes and an additional line is added.)
2. Highlight or Select the text. A bar of options will appear.
Highlight & Quote Level









3. Click on “Quote Level” and then on “Decrease” and the coloured lines will disappear and the text will turn back to black.

Quote Level - Apple

Decrease Quote Level





If you have more questions or would like to learn more about using the iPad or iPhone please contact me by clicking the blue button in the right hand column below the “Category” list or click HERE.

I look forward to hearing from you and promise to answer promptly.

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?

One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware has infiltrated your computer.

To check if this is the problem, follow the steps below:

  • With Internet Explorer open click on “Tools.” Choose “Internet Options” from the drop down box.
  • Click on the “Connections Tab” and make sure that “Never dial a connection” is checked.
  • Click OK.

When I am typing an email or a document in Word on my laptop my mouse jumps to another line and I find myself typing in the middle of another sentence. Why does this happen and can it be corrected?

When using a notebook with a touchpad and a mouse attached, your thumb may get too close to the sensitive touchpad. This will cause the insertion point to jump to another line.

To prevent this you can disable the touchpad in Control Panel > Mouse > Touchpad tab, and just use the mouse. If you prefer to use the touchpad, look for a setting on the Touchpad tab to make it less sensitive.

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?

There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software.

Follow the steps below to “enable” Silverlight:
• With Internet Explorer open click on “TOOLS” • Click on “Manage add-ons” • Scroll down until you find Silverlight then click to “enable” • Click Close.

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?

After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable.
Once Internet Explorer is open click on TOOLS > Internet Options > Connections.
Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?

The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so you need to be quick to click on the option.