Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


I have a flatbed scanner and I notice that when I copy or scan it cuts off about ¼ of an inch at the top of the page; what is the reason?

Check the icons displayed on the case of your scanner. They will show you where you should place your original and also if the printed side should be on the top or underneath. If the printed scan is being cut short each time you scan, it is probably because you are putting the paper to be scanned at the wrong end of the glass.