Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


I thought that my new HP printer was set as the default printer for all programs when it was installed but when I clicked ‘print’ it was silent. Then I realized that it wasn’t set as default so I clicked on it in the print dropdown menu and it printed. Can you tell me how I can set my new printer as default so that it is selected each time I print?

Go to your ‘start menu’ or ‘Control Panel’ and click on ‘Printers.’ Right Click on your new HP printer model number and choose ‘Set as default’ from the drop down list. Now every time you wish to print a document your chosen printer will be selected. It is quite safe to delete the old printer from the list if it is no longer in use.

How can I print part of an Excel Spreadsheet?

1. Highlight the cells that you wish to print.

Highlight Selection









2. Use the shortcut CTRL + P  to bring up the printer box.


3. Click on the “down arrow” next to “Print Active Sheets.”


print selections





















4. On the “Drop Down” select “Print Selection.”   Then Click PRINT.



How do I clear the Printer Queue in Windows 8?

1. Right-click the bottom-left corner of the screen and select “Run.”
Clearing Printer Queue















2. In the text field, type “Control Printers” and click “OK.”

Clearing Printer Queue2










3. Under “Printers,” right-click your default printer and select “See What’s Printing.”

This shows a list of print jobs that are in the queue.

Clearing Printer Queue3
















4. Click “File” and select “Cancel All Documents.”

If you continue to see print jobs in the queue, restart your computer.
Clearing Printer Queue4