Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


I have been using Adobe Reader for many years and now I am unable to open PDF files when they are sent to me by email. Can you explain what has happened?

If you have not updated Adobe Reader recently you may not be able to open the PDFs that are written in the latest version. In addition, if you are trying to open them on your mobile device, like an iPad, you will need to download the Adobe Reader APP that is available free from the App Store.  With these in place you will be able to open all PDF files that are sent to you.

What is a PDF file?

A PDF(Portable Document Format)is a file format developed by Adobe as a means of distributing compact, platform-independent documents. A PDF document may contain images and text, as well as hyperlinks.

Invented by Adobe Systems and perfected over 17 years, Portable Document Format (PDF) is the global standard for capturing and reviewing rich information from almost any application on any computer system and sharing it with virtually anyone, anywhere.

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?

Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.