Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


How do I make a secure password?

In order to make a secure password you need to make sure that it cannot be deciphered by online hackers or anyone that has access to your computer. It’s crucial to pick strong passwords that are different for each of your important accounts and it is a good idea to update your passwords regularly. Follow these tips to create strong passwords and keep them secure.

  • Use a unique password for each of your important accounts like email and online banking.
  • Choose a sentence that you will remember and use the first letter of each word, making sure that you include at least one number, a symbol and upper and lowercase letters.
  • Don’t use family names, birthdays, phone numbers, street addresses because cyber criminals or other family members may be able to decifer them.
  • Keep your passwords in a safe place, out of sight and in a place that you will remember or just memorize your sentence.
  • Don’t share any of your passwords with other computer or iPad users.

Use a phrase to create a secure password that you can customize for each website you visit.


Example for your online banking: My four children are very loveable.
Your Password is: M4cRvL$$


Placing the double dollar symbols at the end of your password will remind you that this password is for entering your online banking. Using upper and lowercase letters, a number and symbols makes your password more secure.


Use a sentence to create a secure password that you can customize for each website you visit i.e. for Amazon. Then add symbols or letters that identify the site to make it easier for you to remember without writing it down. Adding #AMz to the end or the beginning of the password makes it much more secure and more difficult for others to guess.


Remember to keep all your passwords a secret.


How can I make sure that my identity does not get stolen online?

There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity.

  1. Never click on any links in an email that ask for your personal information.
  2. Never give your Social Security Number to anyone, especially in an email or online.
  3. Never give your password or username in a reply to an email.
  4. Always check the email address of the sender. In many cases you will find a mistake in the email address if it is trying to imitate PayPal, eBay or a financial institution.
  5. If you receive an email from a bank that you do not do business with it is usually spam so do not click on any links that ask for your personal information. Delete the email as soon as possible and empty your ‘trash’ folder.
  6. Never click on a ‘pop-up’ that tells you that you have a number of ‘viruses’ in your computer. This is probably a ‘rogue’ program which may shut down your computer or cause it to malfunction. If you have a good Antivirus program installed in your computer it will never ‘pop-up’ and tell you that you have viruses unless you run the software and it finds a problem.
    To make sure that you have a reliable Antivirus program I encourage you to install Norton 360 which is available HERE with a secure download. It is good for three computers which makes the cost very reasonable. I also have a Free Tutorial on how to run Norton 360 on the same page. Print this out and follow each time you scan your computer.

PAYPAL: If you receive an email from PayPal asking for your personal information or telling you that your account has been suspended, forward the email to and they will verify if it is genuine or spam.EBAY:  If you receive an email from eBay asking for your personal information or telling you that your account has been suspended, forward the email to and they will verify if it is genuine or spam.

NOTE: PayPal, eBay or your Bank will never ask you to click on links in an email and add your personal information.

How do I change my Password on my iPad?

Follow these steps to change your Apple ID password. If you can’t remember your password, follow the steps for what to do if you forget your Apple ID password.

  1. Go to My Apple ID (
  2. Click “Manage your Apple ID” and sign in.
  3. If you have two-step verification turned on, you’ll be asked to send a verification code to the trusted device associated with your Apple ID. If you’re unable to receive messages at your trusted device, follow the guidelines for what to do if you can’t sign in with two-step verification.
  4. Click “Password and Security”.
  5. In the “Choose a new password” section, click Change Password.
  6. Enter your old password, then enter a new password and confirm the new password. Click Save when done.

The next time you use an Apple feature or service that uses Apple ID, you’ll be asked to sign in with your new Apple ID password.