Frequently Asked Questions



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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Microsoft Word

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception.

To number the bottom of the pages in your document follow the steps below:

  • Start on page 2 of your document.
  • Click on the ‘Insert’ tab.
  • Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles will appear.
  • Click on the ‘footer’ style that would best suit your document and a ‘Header & Footer Tools’ box will be shown on your Ribbon.
  • Add the number of your page (2) to the footer.
  • Click the option ‘Different First Page’ then click into the body of the page to set the style.

The remainder of the pages in your document will be numbered in sequence. If you decide to remove a page the page numbers will adjust automatically and still be in numerical sequence.

How can I find out what page I am on in a document if the pages are not numbered?



With the page in view, place your pointer on the right scroll bar scroll boxMicrosoft Word
sometimes called a thumb and press down with your left mouse. A pop up box will appear with the page number displayed.

 

How can I insert a date automatically in Microsoft Word?



It’s easy to have Word insert your date automatically each time you open a new Word document but it will update every document each time you open a Word document that you have written in the past as well.

If you decide to turn on Automatic Update I advise you to add the date that you created the document in the title i.e. 04-23-2013 Letter to John .

To turn on Automatic Date:

  1. Open your Word document and place your insertion point in the place you wish your date to appear.
  2. Click on Insert > Date & Time and choose your date format.
  3. If you want the date to update automatically each time you open a new Word document put a check mark in the box at the bottom right of the open dialog box next to Update Automatically.
  4. Click OK and save your document.
  5. Next time you open up the document the current date will appear.

To turn off Automatic Update:  Click on Insert > Date & Time and uncheck Update Automatically.

How often should I save my work when working on a document?



It’s always a good idea to save your work every ten minutes when working on a document especially if it is a lengthy document.

There is a quick way to do this using a ‘shortcut.’

Hold down the CTRL key and click on the ‘S’ key.

Save your work

I have created a Word document with 35 pages. Is there a way to jump to the last page quickly without scrolling down manually?



To jump to the last page or the end of any document quickly just hold down the CTRL key and click the ‘End’ key.

Jump to last page

Why does the Font Style and Size change when I am typing and how can I make it stay the way I have selected?



Word 2007

In order to keep the Font Style and Size the way you selected you need to make them the “Default” Font Style and Size.  (Default = as pre-set by you or by a manufacturer of software)

Follow the steps below:

1. Open a new WORD document

2. Click on the corner of the “Font” box on the “Ribbon.”

3. Choose the Font and Size that you want and click on “Default”

4. Click OK.

The next time you open a new Word document the Font Style and Size will remain the same as you selected.

If you wish to change the font entirely, repeat the above steps.

If you want to change the font for part of the document do so on the “ribbon” as needed.  A new document will still open in the “Default” selection you made.

 

 

Word 2010

Follow the steps above. The only difference will be that you will have a choice to change the “Default” for this document only or all future documents. Make sure that you mark the feature that you want before clicking “OK.”

When I select the line spacing it never stays when I open a new Word document. How can I ensure that it does?



Word 2007

In order to keep the Line Spacing the way you selected you need to make it the “Default.” (Default = as preset by you or by a manufacturer of software) Follow the steps below:

1.Open a new WORD document.

2. Click on “Line Spacing” in the “Paragraph” box on the “Ribbon.”

 3. Click on “Line Spacing Options” and change the “Before” and “After” Spacing to “0.”  This will give you normal equal space for your document.

4. Click on “Default.”

The next time you open a new Word document the Line Spacing will remain the same as selected.

If you wish to change the Line Spacing entirely, repeat the above steps.

If you want to change the Line Spacing for part of the document do so on the “ribbon” as needed. A new document will still open in the “Default” selection you made.

 

Word 2010

Follow the steps above. The only difference will be that you will have a choice to change the “Default” for “this document only” or “all future documents.” Make sure that you mark the feature that you want before clicking “OK

 

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium.

The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also perform incremental back ups when you create new files. You can add a password to protect your data should you lose your external drive. The drive will only “unlock” if the correct password is entered so make sure that you use upper and lower case letters and numbers or symbols to make the password more secure.

The WD Passport Portable External drives are small in physical size and convenient to carry; they also come in several colours. The recent units have 500GB – 750GB and 1TB of storage space. Some are sold with a matching case.

Keeping a back up of your important files will be a safeguard if your computer malfunctions and it is also handy for transporting your files when you travel or wish to move them to another computer.

How do I add a text entry to the AutoCorrect list?



  1. Click the File tab.
  2. Click Options.
  3. Click Proofing.

If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect.

  • Click ‘AutoCorrect Options.’
  • On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected.
  • In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’
  • In the ‘With’ box, type the correct spelling of the word, for example, type ‘usually.’
  • Click Add.
  • Click OK.

How do I Show or Hide a Toolbar?



Show a Toolbar:

1. Right-click the menu bar or any toolbar.
2. Click the name of the toolbar that you want to show on the shortcut menu.
NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next to the name of the Toolbar that you want.

Show a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Select the check box next to the name of the Toolbar that you want to display.

Hide a Toolbar:

Right-click the toolbar, and then clear the check box next to the name of the toolbar that you want to hide.

Hide a Toolbar – Keyboard Method:

  • On the “Tools” menu, click “Customize.”
  • Click the “Toolbars” tab.
  • Clear the check box next to the name of the toolbar that you want to hide.

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol.

1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree
symbol will appear immediately ° You must use the numeric keypad to
type the numbers and not the keyboard. Make sure that the NUM LOCK key
is on if your keyboard requires it to type numbers on the numeric
keypad.

2. AutoCorrect has a predefined keyboard shortcut for creating a degree
symbol. Press CTRL+@, then press SPACEBAR.

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction.

The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This “tool” allows you to close the troublesome program or programs and then continue working on your computer without closing down your system. It also has an option to ‘Disconnect’ or ‘Logoff’ under the ‘Users’ tab.