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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Microsoft Outlook

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010

1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book.
2. Click the list below Address Book, and then select Contacts.
3. On the File menu, click New Entry.
4. Under Select the entry type, click New Contact Group.
5. In the bottom box under Put this Entry in, click In The Contacts. This selection determines where your new distribution list is saved. This is the default location.
6. Click OK. Your new distribution list is now set to be saved in the Contacts folder, and an untitled distribution list form opens. At this point, you can begin adding contacts to your new distribution list, as outlined in the following section.

Add Contacts to Your New Distribution List

1. In the Name box, type the name of your new contact group.
2. Click the Add Members icon to add members and a Drop Down box will appear giving you choices from any of your Address Book entries or Contacts. If you choose Outlook Contacts your list of entered contacts will appear.
3. Double click on each contact that you wish to be added to your Distribution List and it will appear there.
4. Once you have added all the contacts you need Click Save and Close to save the new distribution list.

The name of the distribution list appears bold as compared to the other entries in the contact folder.

TIP: Always use the remove member option to delete an entry from the contact list. If you use the delete option you will lose the entire list.

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook

2. In the blank area to the right of the “view all” box, right click.

3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop.

If you would like more help with this and other features please visit this page.

How do I create a Desktop shortcut to the Contacts folder in Outlook.



1.  Open the Search field of the Start Menu

2.  Type outlook.exe in the Search field. (Don’t click “enter.”)

Search for outlook.exe3.   When you see the icon appear on the list above the Search Field right click on it and choose; Send To-> Desktop  (create shortcut)

Right Click on Properties

4.  Right-click the shortcut you just created, and from the shortcut menu click “Properties.”   

Outlook Desktop ShortcutOutlook Properties
5.   On the Shortcut tab, locate the “Target box.” It contains the path for Outlook.exe.

6.  Press the “Spacebar” once to type a space after the path, and then type; /select outlook:contacts (include the space after “select.”)

Select Outlook Contacts

7.  Click OK.

 8.  On the desktop, double-click the Outlook shortcut    Outlook Desktop Shortcut that you created and your contact list or lists will appear.

Please contact me if you need more help with this feature by clicking on the blue button in the right hand column. I will answer promptly.