Frequently Asked Questions



Questions Answered
Click on a question; the answer will drop down.


Click again and the answer will close.

Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Internet Provider – ISP

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware has infiltrated your computer.

To check if this is the problem, follow the steps below:

  • With Internet Explorer open click on “Tools.” Choose “Internet Options” from the drop down box.
  • Click on the “Connections Tab” and make sure that “Never dial a connection” is checked.
  • Click OK.