Frequently Asked Questions



Questions Answered
Click on a question; the answer will drop down.


Click again and the answer will close.

Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Identity Theft

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity.

  1. Never click on any links in an email that ask for your personal information.
  2. Never give your Social Security Number to anyone, especially in an email or online.
  3. Never give your password or username in a reply to an email.
  4. Always check the email address of the sender. In many cases you will find a mistake in the email address if it is trying to imitate PayPal, eBay or a financial institution.
  5. If you receive an email from a bank that you do not do business with it is usually spam so do not click on any links that ask for your personal information. Delete the email as soon as possible and empty your ‘trash’ folder.
  6. Never click on a ‘pop-up’ that tells you that you have a number of ‘viruses’ in your computer. This is probably a ‘rogue’ program which may shut down your computer or cause it to malfunction. If you have a good Antivirus program installed in your computer it will never ‘pop-up’ and tell you that you have viruses unless you run the software and it finds a problem.
    To make sure that you have a reliable Antivirus program I encourage you to install Norton 360 which is available HERE with a secure download. It is good for three computers which makes the cost very reasonable. I also have a Free Tutorial on how to run Norton 360 on the same page. Print this out and follow each time you scan your computer.

PAYPAL: If you receive an email from PayPal asking for your personal information or telling you that your account has been suspended, forward the email to spoof@paypal.com and they will verify if it is genuine or spam.EBAY:  If you receive an email from eBay asking for your personal information or telling you that your account has been suspended, forward the email to spoof@ebay.com and they will verify if it is genuine or spam.

NOTE: PayPal, eBay or your Bank will never ask you to click on links in an email and add your personal information.