Frequently Asked Questions



Questions Answered
Click on a question; the answer will drop down.


Click again and the answer will close.

Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Font

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program.

‘Notepad’ is a text editor and used mostly by webmasters when designing websites or by technichians for writing or copying code. It is also used for other purposes and one of them is to clear text formatting.

To use the ‘Notepad’

  • Access the ‘Notepad’ from ‘Accessories’ in your ‘Program’ list.
  • Keep this software handy for future use by adding it to your ‘Start Menu’ or your ‘Taskbar.’
  • Copy ( CTRL+ C ) text from a website and paste ( CTRL+V ) to ‘Notepad’ then copy ( CTRL+C ) it from ‘Notepad’ and paste ( CTRL+V ) it to your email.

You will find that the text looks exactly the same as the other text in your email.

Why has my text changed to Italics and Bold?



but_ctrl

Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do the same with “Bold” text using the CTRL key and the “B” key. This will turn the “BOLD” on and off as described above. A simple solution to a sometimes annoying problem.

Why does the Font Style and Size change when I am typing and how can I make it stay the way I have selected?



Word 2007

In order to keep the Font Style and Size the way you selected you need to make them the “Default” Font Style and Size.  (Default = as pre-set by you or by a manufacturer of software)

Follow the steps below:

1. Open a new WORD document

2. Click on the corner of the “Font” box on the “Ribbon.”

3. Choose the Font and Size that you want and click on “Default”

4. Click OK.

The next time you open a new Word document the Font Style and Size will remain the same as you selected.

If you wish to change the font entirely, repeat the above steps.

If you want to change the font for part of the document do so on the “ribbon” as needed.  A new document will still open in the “Default” selection you made.

 

 

Word 2010

Follow the steps above. The only difference will be that you will have a choice to change the “Default” for this document only or all future documents. Make sure that you mark the feature that you want before clicking “OK.”

When I select the line spacing it never stays when I open a new Word document. How can I ensure that it does?



Word 2007

In order to keep the Line Spacing the way you selected you need to make it the “Default.” (Default = as preset by you or by a manufacturer of software) Follow the steps below:

1.Open a new WORD document.

2. Click on “Line Spacing” in the “Paragraph” box on the “Ribbon.”

 3. Click on “Line Spacing Options” and change the “Before” and “After” Spacing to “0.”  This will give you normal equal space for your document.

4. Click on “Default.”

The next time you open a new Word document the Line Spacing will remain the same as selected.

If you wish to change the Line Spacing entirely, repeat the above steps.

If you want to change the Line Spacing for part of the document do so on the “ribbon” as needed. A new document will still open in the “Default” selection you made.

 

Word 2010

Follow the steps above. The only difference will be that you will have a choice to change the “Default” for “this document only” or “all future documents.” Make sure that you mark the feature that you want before clicking “OK

 

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open.

Right click on the email address and choose “Remove Hyperlink” which is the last option on the list if you are using Excel 2007.

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.