Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Factory Settings

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?

The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so you need to be quick to click on the option.