Frequently Asked Questions

Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.


I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?

There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software.

Follow the steps below to “enable” Silverlight:
• With Internet Explorer open click on “TOOLS” • Click on “Manage add-ons” • Scroll down until you find Silverlight then click to “enable” • Click Close.