Frequently Asked Questions



Questions Answered
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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Cell Phone

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try:

1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in another device, that you know is working, to make sure that the power source is “live.”

2.  If the power source is “live” try removing the mobile phone battery and then replacing it into the phone. This “resets” the system and the mobile phone usually comes back to life. Plug it back into the power source until it is fully charged.

3.  If the “reset” does not work, the power cord might be faulty and should be replaced.

4.  If your cell phone is still inoperable, take it to your cell phone supplier for examination.

Why is my iPad screen always on?



The screen on your iPad will remain on if you do not change the “Auto-Lock” settings.

1. Tap on “Settings” on your iPad.
2. Tap on General.
3. Choose the Auto-Lock option.
4. Tap on the time lapse you’d like before your iPad “sleeps.” In the example below it shows 1 minute.

Alternatively you can click the “sleep/wake” button the the top right of your iPad which is also used to turn the iPad “off and on.”

If you would like more help with this and other features please visit this page.

Auto Lock on iPad     Auto Lock on iPad

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once.

1.  Open the Inbox.  Tap on Edit

Delete All Emails on iPad at Once

2.   Tap on Mark All then tap on Mark As Read

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3.  Open Inbox and tap Edit . Check or select the first message. This will activate the Move selection.

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4.  Press and hold the Move button and un-check the message that you had checked earlier.

5.  Remove your finger from the screen and the Folder List will open. Tap on Trash and you will see all the marked emails entering the Trash Folder.

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 6.  Now all you need to do is to open the Trash folder and tap Edit.

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7.  Once you tap Edit the Delete All selection will appear at the bottom of your screen. If you have selected to be “warned before deleting” the option will pop up as shown below. Tap Delete All and you are done. All your emails have been deleted in one fell swoop. Please feel free to contact me if you have more questions or need help with this or other features. You are also welcome to attend one of my iPad and iPhone workshops.

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