Frequently Asked Questions



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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

Backup

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium.

The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also perform incremental back ups when you create new files. You can add a password to protect your data should you lose your external drive. The drive will only “unlock” if the correct password is entered so make sure that you use upper and lower case letters and numbers or symbols to make the password more secure.

The WD Passport Portable External drives are small in physical size and convenient to carry; they also come in several colours. The recent units have 500GB – 750GB and 1TB of storage space. Some are sold with a matching case.

Keeping a back up of your important files will be a safeguard if your computer malfunctions and it is also handy for transporting your files when you travel or wish to move them to another computer.

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one.

If you do not download and install the updates you will not benefit from all the new and exciting features that it offers and your device may begin to malfunction.

For more Apple iPad and iPhone Tips and Tricks click here.

How do I back up files on my Memory Stick?



It’s a good idea to save important files on a “Memory Stick” also called a “Flash Drive” or “Thumb Drive” as a Backup or for transferring data from one computer to the other. There are several ways in which to do this as explained below:

Procedure One: Save As.

1. Insert your Memory Stick into an available USB port on your laptop or PC tower. If it does not open automatically, go to “START” and click on “Computer” to view available drives. You should see your Memory Stick icon there. This shows that it is ready to receive or view data.

2. Open the document that you wish to save and click on “Save As.”  Usually this will open your “documents” folder which appears in the top of the open dialog box.  Click on the small down arrow on the right side of this box to reveal the “tree” or list of available locations in which to save your data. Click on your “Memory Stick” location and then click “Save.”

Procedure Two: Drag and Drop.

1.  Insert your Memory Stick into an available USB port on your laptop or PC tower. If it does not open automatically, go to “START” and click on “Computer” to view available drives. You should see your Memory Stick icon there. This shows that it is ready to receive or view data. Double click on the icon to open it.

2. Open “Documents” and set the two open “windows” side by side so that you can view them both.

3. Drag the file or folder from your Documents folder that you wish to copy to the Memory Stick, with the RIGHT Mouse, and drop it onto the Memory Stick Icon. Click “Copy” from the drop down box that will appear.

NOTE: Make sure that you “drag” with the “Right Mouse” otherwise you will drag the file or folder out of the document file instead of it being copied.