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Every day Pamela receives numerous questions from troubled computer and iPad/iPhone users, by email and at various seminars and workshops. Her answers provide advice on a variety of subjects related to computer hardware and software and Apple iPad and iPhones. Listed below are the questions that Pamela feels will be helpful to most users, from beginners to the more advanced.

If you cannot find the answer to your question listed below, ask Pamela your questions here or click on the ‘Ask Pamela’ link on the sidebar menu below the category list. You can also leave Pamela a Message by clicking on the Blue Button at the bottom of the right hand sidebar. Pamela always answers promptly.

General (31)

How do I Clean Up and Speed Up my Computer?



In order to keep your computer running smoothly, without slowing down or crashing, it helps to run “Computer Maintenance” weekly. These three tools will help to keep your computer trouble-free. FIRST: DISK CLEANUP – Cleans up all the unwanted files. SECOND: ERROR CHECKING – Searches the hard drive for problems, and fixes them. THIRD: DEFRAGMENTATION – Allows Windows to access …

If I delete an icon from my desktop am I deleting the program?



Deleting an icon on your desktop or from your Quick Launch Bar does not delete the program; it just deletes the icon.  If you want to delete a program you will need to do so from the Control Panel.   Windows XP: 1. Open the Control Panel and click on Add/Remove Programs. 2. Scroll down the list and click on the …

How often should I save my work when working on a document?



It’s always a good idea to save your work every ten minutes when working on a document especially if it is a lengthy document. There is a quick way to do this using a ‘shortcut.’ Hold down the CTRL key and click on the ‘S’ key.

Is it possible to change the grid color on an Excel worksheet?



Yes, you can make your grid any color that appears on the ‘color box’ in Excel. Follow the instructions below or click here for advanced users. 1. With an Excel Worksheet open (version 2010) click on the ‘File’ tab and then click ‘Options’ found in the left column. 2. On the left column click on ‘Advanced.’ 3. Scroll down the …

Why do I get the error message that my email is over quota?



Your ISP ( Internet Service Provider ) only gives you a certain amount of space for email and when you exceed it, all your emails will bounce back and not be delivered. You may already have missed some important emails by having it over quota. I suggest that you clear your Inbox and Deleted Folder at least once a week …

How do I check my system for corrupt files?



Malicious software will often attempt to replace core system files with modified versions in an effort to take control of the system. The System File Checker can be used to verify the integrity of the Windows system files. If any of the files are found to be missing or corrupt, they will be replaced. Follow these simple steps to fix …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

Why has my text changed to Italics and Bold?



Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

How do I sort or separate email addresses in Excel?



To Separate email addresses in Excel: Precaution: Make a copy of your list and work on the copy in case of errors. 1. Highlight your list and click on ‘Insert’ 2. With the highlight still active click on ‘Table’ 3. The ‘Create Table’ box will appear with the data rows already inserted. If your columns have headers click the small …

Why are the emails in Microsoft Outlook not in date order? All the dates are mixed up and the most recent emails are not at the top of the list. What has gone wrong?



You can view your lists of emails in many ways and you will find it very useful to be able to sort them differently according to your needs. If all the dates are mixed up they are sorted by ‘conversation’ instead of by ‘date’ and that is the reason that they appear to be jumbled. Right click on the bar …

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

How do I open two Excel worksheets side by side?



With the first spreadsheet open click on the Excel icon to open an unused spreadsheet and then click ‘open within this spreadsheet’ to find the other file. Then you can move each Excel window by pointing to the title bar and holding it down with your left mouse. Drag the windows side by side, resizing if necessary. Alternatively you can …

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program. ‘Notepad’ is …

I have created twelve worksheets and a general ledger to do my monthly banking in EXCEL. How can I jump back and forth from the General Ledger worksheet to any given month without scrolling through all the worksheets at the bottom of the workbook?



From one of the monthly worksheets type GL for General ledger. Highlight and right click on GL then choose ‘Hyperlink’ from the drop down menu. Click on ‘Bookmark’ and then choose the ‘General Ledger’ from the drop-down list that appears. Click OK and the hyperlink to your General Ledger will be active from your worksheet. Repeat these steps throughout your workbook.

How do I add a text entry to the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect. Click ‘AutoCorrect Options.’ On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’ …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

How do I fill a long Excel column with a formula without dragging it manually?



Filling an Excel column manually with a formula in each cell can be daunting if your column is longer than 100 lines but Microsoft has equipped us with several automatic procedures to make it easy. Below is one solution that I believe is the easiest. Let me know what you think when you have tried it. Best Solution:  After you …

Why does my pointer jump all over my document while typing?



Follow the steps below to prevent the mouse from jumping all over the document while you are typing. Go to: Start Go to: Control Panel Click on “Mouse Properties” Click on “Pointer Options” Uncheck “Hide pointer while typing” Click on “Apply” then on “OK” Contact me and let me know if this solves your problem.    

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try: 1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in …

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy. • Find the page that you want as your Home Page. • Click on “Tools” then on “Internet Options.” • Under “Home page” …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

When I am typing an email or a document in Word on my laptop my mouse jumps to another line and I find myself typing in the middle of another sentence. Why does this happen and can it be corrected?



When using a notebook with a touchpad and a mouse attached, your thumb may get too close to the sensitive touchpad. This will cause the insertion point to jump to another line. To prevent this you can disable the touchpad in Control Panel > Mouse > Touchpad tab, and just use the mouse. If you prefer to use the touchpad, …

What is a PDF file?



A PDF(Portable Document Format)is a file format developed by Adobe as a means of distributing compact, platform-independent documents. A PDF document may contain images and text, as well as hyperlinks. Invented by Adobe Systems and perfected over 17 years, Portable Document Format (PDF) is the global standard for capturing and reviewing rich information from almost any application on any computer …

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?



After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable. Once Internet Explorer is open click on TOOLS > Internet Options > Connections. Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?



The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Microsoft Excel (21)

How do I sort or separate email addresses in Excel?



To Separate email addresses in Excel: Precaution: Make a copy of your list and work on the copy in case of errors. 1. Highlight your list and click on ‘Insert’ 2. With the highlight still active click on ‘Table’ 3. The ‘Create Table’ box will appear with the data rows already inserted. If your columns have headers click the small …

I have created twelve worksheets and a general ledger to do my monthly banking in EXCEL. How can I jump back and forth from the General Ledger worksheet to any given month without scrolling through all the worksheets at the bottom of the workbook?



From one of the monthly worksheets type GL for General ledger. Highlight and right click on GL then choose ‘Hyperlink’ from the drop down menu. Click on ‘Bookmark’ and then choose the ‘General Ledger’ from the drop-down list that appears. Click OK and the hyperlink to your General Ledger will be active from your worksheet. Repeat these steps throughout your workbook.

One of my Excel files takes a great deal of time to open. The file does not contain very much information and I am wondering why I need to wait so long for it to open. Can you let me know if there is something I can do to make it open as fast as my other files?



You may be surprised to know that the file is larger than you think. At some point you may have hit a key that took you to the very last page that is available in your worksheet or at least half way. Depending on the version of Excel you are using, the worksheet could contain 65,536 rows and 256 columns. …

Is there a shortcut to add the current date in an Excel Worksheet?



When using Microsoft Excel there are many shortcuts you can use to speed up your work. One of the most used is the shortcut for inserting the current date. Hold down the CTRL key and click the ‘colon key’ The current date will be inserted. If you would like more help with this and other features please visit this page.

How often should I save my work when working on a document?



It’s always a good idea to save your work every ten minutes when working on a document especially if it is a lengthy document. There is a quick way to do this using a ‘shortcut.’ Hold down the CTRL key and click on the ‘S’ key.

I have created a Word document with 35 pages. Is there a way to jump to the last page quickly without scrolling down manually?



To jump to the last page or the end of any document quickly just hold down the CTRL key and click the ‘End’ key.

Is it possible to change the grid color on an Excel worksheet?



Yes, you can make your grid any color that appears on the ‘color box’ in Excel. Follow the instructions below or click here for advanced users. 1. With an Excel Worksheet open (version 2010) click on the ‘File’ tab and then click ‘Options’ found in the left column. 2. On the left column click on ‘Advanced.’ 3. Scroll down the …

How do I open two Excel worksheets side by side?



With the first spreadsheet open click on the Excel icon to open an unused spreadsheet and then click ‘open within this spreadsheet’ to find the other file. Then you can move each Excel window by pointing to the title bar and holding it down with your left mouse. Drag the windows side by side, resizing if necessary. Alternatively you can …

How do I combine the information from two columns in Excel into one column?



If you have first names in column “A2” and last names in column “B2” you can combine them into one column with a simple formula. Just type the following formula in cell C2: =A2&” “&B2 and use the fill option to copy all the names into the “C” column. Now you will need to delete the first two columns: Highlight …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

Why can’t I print my Excel document when I can print from other documents?



There are several reasons why a document does not print but if you check the “Print Preview” and it shows a blank page then it is probably because you have saved the document as a “Read Only” document. To verify this check the “Title Bar” and see if it states that the document is “Read Only” as shown below. If …

How can I print part of an Excel Spreadsheet?



1. Highlight the cells that you wish to print.                 2. Use the shortcut CTRL + P  to bring up the printer box.   3. Click on the “down arrow” next to “Print Active Sheets.”                                     …

How can I copy an Excel Formula into a column that has more than 200,000 lines without dragging it manually?



There are quite a few options for performing this procedure. I have chosen two that are listed below beginning with the easiest: Easiest: Add a formula to the first cell in the column. Click into the cell and locate the “fill handle” which is the small cross that appears on the bottom right corner of a cell when you point …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

How do I fill a long Excel column with a formula without dragging it manually?



Filling an Excel column manually with a formula in each cell can be daunting if your column is longer than 100 lines but Microsoft has equipped us with several automatic procedures to make it easy. Below is one solution that I believe is the easiest. Let me know what you think when you have tried it. Best Solution:  After you …

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010 1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book. 2. Click the list below Address Book, and then select Contacts. 3. On the File menu, click New Entry. 4. Under Select the entry type, click New Contact Group. 5. In the bottom box under …

How do I link information from one Excel Worksheet to another and have it update automatically?



In order to have Excel data update automatically from one Excel worksheet to another follow the steps below. We will call the Excel worksheet that contains the data you wish to copy Sheet A and Sheet B will be the worksheet where you wish your data to appear: Open the Excel worksheet (Sheet A) that contains the data that you …

Can you suggest a formula to deduct an amount from an original sum and continue it down the column?



How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

System (13)

How do I Clean Up and Speed Up my Computer?



In order to keep your computer running smoothly, without slowing down or crashing, it helps to run “Computer Maintenance” weekly. These three tools will help to keep your computer trouble-free. FIRST: DISK CLEANUP – Cleans up all the unwanted files. SECOND: ERROR CHECKING – Searches the hard drive for problems, and fixes them. THIRD: DEFRAGMENTATION – Allows Windows to access …

If I delete an icon from my desktop am I deleting the program?



Deleting an icon on your desktop or from your Quick Launch Bar does not delete the program; it just deletes the icon.  If you want to delete a program you will need to do so from the Control Panel.   Windows XP: 1. Open the Control Panel and click on Add/Remove Programs. 2. Scroll down the list and click on the …

Why do I get the error message that my email is over quota?



Your ISP ( Internet Service Provider ) only gives you a certain amount of space for email and when you exceed it, all your emails will bounce back and not be delivered. You may already have missed some important emails by having it over quota. I suggest that you clear your Inbox and Deleted Folder at least once a week …

How do I check my system for corrupt files?



Malicious software will often attempt to replace core system files with modified versions in an effort to take control of the system. The System File Checker can be used to verify the integrity of the Windows system files. If any of the files are found to be missing or corrupt, they will be replaced. Follow these simple steps to fix …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy. • Find the page that you want as your Home Page. • Click on “Tools” then on “Internet Options.” • Under “Home page” …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

When I am typing an email or a document in Word on my laptop my mouse jumps to another line and I find myself typing in the middle of another sentence. Why does this happen and can it be corrected?



When using a notebook with a touchpad and a mouse attached, your thumb may get too close to the sensitive touchpad. This will cause the insertion point to jump to another line. To prevent this you can disable the touchpad in Control Panel > Mouse > Touchpad tab, and just use the mouse. If you prefer to use the touchpad, …

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?



After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable. Once Internet Explorer is open click on TOOLS > Internet Options > Connections. Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?



The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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PDF (3)

I have been using Adobe Reader for many years and now I am unable to open PDF files when they are sent to me by email. Can you explain what has happened?



If you have not updated Adobe Reader recently you may not be able to open the PDFs that are written in the latest version. In addition, if you are trying to open them on your mobile device, like an iPad, you will need to download the Adobe Reader APP that is available free from the App Store.  With these in …

What is a PDF file?



A PDF(Portable Document Format)is a file format developed by Adobe as a means of distributing compact, platform-independent documents. A PDF document may contain images and text, as well as hyperlinks. Invented by Adobe Systems and perfected over 17 years, Portable Document Format (PDF) is the global standard for capturing and reviewing rich information from almost any application on any computer …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


View category→

Silverlight (1)

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …


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Mouse (3)

Why does my pointer jump all over my document while typing?



Follow the steps below to prevent the mouse from jumping all over the document while you are typing. Go to: Start Go to: Control Panel Click on “Mouse Properties” Click on “Pointer Options” Uncheck “Hide pointer while typing” Click on “Apply” then on “OK” Contact me and let me know if this solves your problem.    

When I am typing an email or a document in Word on my laptop my mouse jumps to another line and I find myself typing in the middle of another sentence. Why does this happen and can it be corrected?



When using a notebook with a touchpad and a mouse attached, your thumb may get too close to the sensitive touchpad. This will cause the insertion point to jump to another line. To prevent this you can disable the touchpad in Control Panel > Mouse > Touchpad tab, and just use the mouse. If you prefer to use the touchpad, …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


View category→

Internet (9)

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

I cannot connect to a website because an error message appears that states that “the security certificate has expired or is not valid.” Why is this happening and how can it be corrected?



This is a common problem with older computers that contain the Windows XP operating system. Check the date and time in the bottom right corner of your screen on the taskbar (this area is called the “Sys Tray”)  and you will probably find that the time and date are incorrect. After correcting the time and date you will be able …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program. ‘Notepad’ is …

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy. • Find the page that you want as your Home Page. • Click on “Tools” then on “Internet Options.” • Under “Home page” …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Backup (3)

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

How do I back up files on my Memory Stick?



It’s a good idea to save important files on a “Memory Stick” also called a “Flash Drive” or “Thumb Drive” as a Backup or for transferring data from one computer to the other. There are several ways in which to do this as explained below: Procedure One: Save As. 1. Insert your Memory Stick into an available USB port on …


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Font (6)

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program. ‘Notepad’ is …

Why has my text changed to Italics and Bold?



Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do …

Why does the Font Style and Size change when I am typing and how can I make it stay the way I have selected?



Word 2007 In order to keep the Font Style and Size the way you selected you need to make them the “Default” Font Style and Size.  (Default = as pre-set by you or by a manufacturer of software) Follow the steps below: 1. Open a new WORD document 2. Click on the corner of the “Font” box on the “Ribbon.” 3. …

When I select the line spacing it never stays when I open a new Word document. How can I ensure that it does?



Word 2007 In order to keep the Line Spacing the way you selected you need to make it the “Default.” (Default = as preset by you or by a manufacturer of software) Follow the steps below: 1.Open a new WORD document. 2. Click on “Line Spacing” in the “Paragraph” box on the “Ribbon.”  3. Click on “Line Spacing Options” and …

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


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Shortcuts (9)

When I perform a feature, like insert a row into EXCEL, I would like to know if there is a shortcut to repeat this feature without going through longer steps.



Yes, there is a quicker way to repeat steps previously performed and this can be used in all Office programs and numerous other programs including Paint Shop Pro. Once you have made the first step: Hold down the CTRL key and tap the ‘Y’ key as many times as you wish to repeat the step i.e. if you have just …

Is there a shortcut to add the current date in an Excel Worksheet?



When using Microsoft Excel there are many shortcuts you can use to speed up your work. One of the most used is the shortcut for inserting the current date. Hold down the CTRL key and click the ‘colon key’ The current date will be inserted. If you would like more help with this and other features please visit this page.

How often should I save my work when working on a document?



It’s always a good idea to save your work every ten minutes when working on a document especially if it is a lengthy document. There is a quick way to do this using a ‘shortcut.’ Hold down the CTRL key and click on the ‘S’ key.

I have created a Word document with 35 pages. Is there a way to jump to the last page quickly without scrolling down manually?



To jump to the last page or the end of any document quickly just hold down the CTRL key and click the ‘End’ key.

How can I copy an Excel Formula into a column that has more than 200,000 lines without dragging it manually?



There are quite a few options for performing this procedure. I have chosen two that are listed below beginning with the easiest: Easiest: Add a formula to the first cell in the column. Click into the cell and locate the “fill handle” which is the small cross that appears on the bottom right corner of a cell when you point …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

How do I create a Desktop shortcut to the Contacts folder in Outlook.



1.  Open the Search field of the Start Menu 2.  Type outlook.exe in the Search field. (Don’t click “enter.”) 3.   When you see the icon appear on the list above the Search Field right click on it and choose; Send To-> Desktop  (create shortcut) 4.  Right-click the shortcut you just created, and from the shortcut menu click “Properties.”    5.   …

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Payment related (1)

Can I use my credit card when paying for your services?



Yes, you can pay with most of the major credit cards or through a PayPal account when paying for my products and services. When you access the PayPal link it will give you the choice of paying with a credit card or through PayPal.


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Microsoft Word (13)

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

How can I find out what page I am on in a document if the pages are not numbered?



With the page in view, place your pointer on the right scroll bar scroll box sometimes called a thumb and press down with your left mouse. A pop up box will appear with the page number displayed.  

How can I insert a date automatically in Microsoft Word?



It’s easy to have Word insert your date automatically each time you open a new Word document but it will update every document each time you open a Word document that you have written in the past as well. If you decide to turn on Automatic Update I advise you to add the date that you created the document in …

How often should I save my work when working on a document?



It’s always a good idea to save your work every ten minutes when working on a document especially if it is a lengthy document. There is a quick way to do this using a ‘shortcut.’ Hold down the CTRL key and click on the ‘S’ key.

I have created a Word document with 35 pages. Is there a way to jump to the last page quickly without scrolling down manually?



To jump to the last page or the end of any document quickly just hold down the CTRL key and click the ‘End’ key.

Why does the Font Style and Size change when I am typing and how can I make it stay the way I have selected?



Word 2007 In order to keep the Font Style and Size the way you selected you need to make them the “Default” Font Style and Size.  (Default = as pre-set by you or by a manufacturer of software) Follow the steps below: 1. Open a new WORD document 2. Click on the corner of the “Font” box on the “Ribbon.” 3. …

When I select the line spacing it never stays when I open a new Word document. How can I ensure that it does?



Word 2007 In order to keep the Line Spacing the way you selected you need to make it the “Default.” (Default = as preset by you or by a manufacturer of software) Follow the steps below: 1.Open a new WORD document. 2. Click on “Line Spacing” in the “Paragraph” box on the “Ribbon.”  3. Click on “Line Spacing Options” and …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

How do I add a text entry to the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect. Click ‘AutoCorrect Options.’ On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’ …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Text (12)

How do I add a text entry to the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect. Click ‘AutoCorrect Options.’ On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’ …

How do I change the contents of a text entry in the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, Spelling and AutoCorrect. Click AutoCorrect Options. On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. Click the entry in the list. It will appear in the ‘Replace’ box. Type the new entry in the ‘With’ box. Click …

Is there a way to increase the size of text and pictures on a website?



Yes, there is a very simple way to increase text and picture size on a website as well as other text and images in other programs and software. Hold down the CTRL key on your keyboard, which is usually the last key on the bottom left corner of your keyboard. Continue to hold this key down while you scroll the wheel …

Why has my text changed to Italics and Bold?



Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do …

How do I sort or separate email addresses in Excel?



To Separate email addresses in Excel: Precaution: Make a copy of your list and work on the copy in case of errors. 1. Highlight your list and click on ‘Insert’ 2. With the highlight still active click on ‘Table’ 3. The ‘Create Table’ box will appear with the data rows already inserted. If your columns have headers click the small …

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program. ‘Notepad’ is …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

Internet Security (7)

How do I disable AutoComplete Password Storage?



The AutoComplete feature for passwords, URLs (web addresses) or usernames seems like a fine idea to make your browsing faster but it is also a huge security risk. If someone uses your computer they will be able to access your personal data with ease if you do not make sure that your ID’s do not pop up automatically. In an …

Why am I receiving emails that seem to come from my friends but my friends did not send them? When I clicked on the link in the email it shut down my computer and it would not restart. Why is this happening and how can I prevent it?



One of the reasons that you have received this ‘bogus’ email is that you did not secure your account with a strong password and a ‘dictionary attack’ allowed the hackers to fast access.  A ‘dictionary attack’ is a method of breaking into a password-protected computer or server by systematically entering every word in a dictionary as a password. Dictionary attacks …

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

How do I make a secure password?



In order to make a secure password you need to make sure that it cannot be deciphered by online hackers or anyone that has access to your computer. It’s crucial to pick strong passwords that are different for each of your important accounts and it is a good idea to update your passwords regularly. Follow these tips to create strong …

How do I Clean Up and Speed Up my Computer?



In order to keep your computer running smoothly, without slowing down or crashing, it helps to run “Computer Maintenance” weekly. These three tools will help to keep your computer trouble-free. FIRST: DISK CLEANUP – Cleans up all the unwanted files. SECOND: ERROR CHECKING – Searches the hard drive for problems, and fixes them. THIRD: DEFRAGMENTATION – Allows Windows to access …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Scanning (1)

I have a flatbed scanner and I notice that when I copy or scan it cuts off about ¼ of an inch at the top of the page; what is the reason?



Check the icons displayed on the case of your scanner. They will show you where you should place your original and also if the printed side should be on the top or underneath. If the printed scan is being cut short each time you scan, it is probably because you are putting the paper to be scanned at the wrong end …


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Printing (4)

How can I print just part or one page of a website instead of the many pages it contains?



With the web page open click on FILE >PRINT PREVIEW. The first page of the website will appear and show you, on the top right, how many pages are in the article. Click on the page view and choose the number nearest to the number of pages in the article. The next screen will show you all the pages the …

Why can’t I print my Excel document when I can print from other documents?



There are several reasons why a document does not print but if you check the “Print Preview” and it shows a blank page then it is probably because you have saved the document as a “Read Only” document. To verify this check the “Title Bar” and see if it states that the document is “Read Only” as shown below. If …

How can I print part of an Excel Spreadsheet?



1. Highlight the cells that you wish to print.                 2. Use the shortcut CTRL + P  to bring up the printer box.   3. Click on the “down arrow” next to “Print Active Sheets.”                                     …

How do I clear the Printer Queue in Windows 8?



1. Right-click the bottom-left corner of the screen and select “Run.”                             2. In the text field, type “Control Printers” and click “OK.”                   3. Under “Printers,” right-click your default printer and select “See What’s Printing.” This shows a list of …


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Icons (4)

If I delete an icon from my desktop am I deleting the program?



Deleting an icon on your desktop or from your Quick Launch Bar does not delete the program; it just deletes the icon.  If you want to delete a program you will need to do so from the Control Panel.   Windows XP: 1. Open the Control Panel and click on Add/Remove Programs. 2. Scroll down the list and click on the …

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

How do I add a desktop icon for Mozilla in Windows 8?



1. Click on the “Start Button” on the bottom left corner of your screen. 2. Type into the “Search Box” Mozilla. 3. Click the search icon and it will display the Mozilla icon in the search results. 4. Right click on Mozilla Firefox. 5. Click “Send To” and then click “Desktop (create shortcut)” An icon you can use to launch …

How do I change an icon on a folder in Windows 7?



Changing the icon on a desktop folder or creating a new folder with an icon of your choice, is easy if you follow the steps below. Creating a New folder: First create a new folder on your desktop and give it a name. For this example I have chosen to create a folder in which to keep my website information …


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Viruses (2)

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …


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Identity Theft (1)

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …


View category→

Antivirus Software (2)

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …


View category→

Photos (2)

How do I transfer pictures from my PC to my Apple iPad?



To transfer photos from your computer to your iPad, you need to have iTunes installed on your PC. 1. Connect your iPad to the computer with the data cable. 2. Launch iTunes, and click on the iPad icon from under Devices. 3. Click on the Photos tab, and check the box “Synch photos from.” 4. Click “Choose folder” from the …

How do I resize pictures on my iPad before emailing them?



Some Internet Providers limit the size of emails that they allow you to send. If you attach pictures to your email they may exceed the size that your ISP allows. In order to reduce the size, when sending emails from your iPad, follow the steps below: 1. First attach your picture to your email by accessing them from your “Picture …


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Pictures (2)

How do I transfer pictures from my PC to my Apple iPad?



To transfer photos from your computer to your iPad, you need to have iTunes installed on your PC. 1. Connect your iPad to the computer with the data cable. 2. Launch iTunes, and click on the iPad icon from under Devices. 3. Click on the Photos tab, and check the box “Synch photos from.” 4. Click “Choose folder” from the …

How do I resize pictures on my iPad before emailing them?



Some Internet Providers limit the size of emails that they allow you to send. If you attach pictures to your email they may exceed the size that your ISP allows. In order to reduce the size, when sending emails from your iPad, follow the steps below: 1. First attach your picture to your email by accessing them from your “Picture …


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ebooks (2)

How do I transfer Kindle e-books to my Apple iPad?



You can move the books from one device to another via “Manage My Kindle” on amazon.com using a web browser. 1. Sign into your account 2. Select Manage My Kindle 3. Next to the Digital Content Column on the left, find the book that you want to move to the iPad and select action on the right. You can move …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


View category→

Kindle (1)

How do I transfer Kindle e-books to my Apple iPad?



You can move the books from one device to another via “Manage My Kindle” on amazon.com using a web browser. 1. Sign into your account 2. Select Manage My Kindle 3. Next to the Digital Content Column on the left, find the book that you want to move to the iPad and select action on the right. You can move …


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WiFi (1)

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …


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Excel Formulas (7)

How do I combine the information from two columns in Excel into one column?



If you have first names in column “A2” and last names in column “B2” you can combine them into one column with a simple formula. Just type the following formula in cell C2: =A2&” “&B2 and use the fill option to copy all the names into the “C” column. Now you will need to delete the first two columns: Highlight …

How do I sort or separate email addresses in Excel?



To Separate email addresses in Excel: Precaution: Make a copy of your list and work on the copy in case of errors. 1. Highlight your list and click on ‘Insert’ 2. With the highlight still active click on ‘Table’ 3. The ‘Create Table’ box will appear with the data rows already inserted. If your columns have headers click the small …

How can I copy an Excel Formula into a column that has more than 200,000 lines without dragging it manually?



There are quite a few options for performing this procedure. I have chosen two that are listed below beginning with the easiest: Easiest: Add a formula to the first cell in the column. Click into the cell and locate the “fill handle” which is the small cross that appears on the bottom right corner of a cell when you point …

How do I fill a long Excel column with a formula without dragging it manually?



Filling an Excel column manually with a formula in each cell can be daunting if your column is longer than 100 lines but Microsoft has equipped us with several automatic procedures to make it easy. Below is one solution that I believe is the easiest. Let me know what you think when you have tried it. Best Solution:  After you …

How do I link information from one Excel Worksheet to another and have it update automatically?



In order to have Excel data update automatically from one Excel worksheet to another follow the steps below. We will call the Excel worksheet that contains the data you wish to copy Sheet A and Sheet B will be the worksheet where you wish your data to appear: Open the Excel worksheet (Sheet A) that contains the data that you …

Can you suggest a formula to deduct an amount from an original sum and continue it down the column?



How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …


View category→

Typing (8)

Why has my text changed to Italics and Bold?



Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do …

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

When I copy text from a website to an email the font in my email changes. Can you explain why this happens and how I can avoid this?



When you copy text from a website and paste it to another document or an email the font may change from the one that you usually use in your email to the one that you copied from the website. If you want the font to match your emails default font you will need to use your ‘Notepad’ program. ‘Notepad’ is …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

Why does my pointer jump all over my document while typing?



Follow the steps below to prevent the mouse from jumping all over the document while you are typing. Go to: Start Go to: Control Panel Click on “Mouse Properties” Click on “Pointer Options” Uncheck “Hide pointer while typing” Click on “Apply” then on “OK” Contact me and let me know if this solves your problem.    

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


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Windows 8 (3)

How do I clear the Printer Queue in Windows 8?



1. Right-click the bottom-left corner of the screen and select “Run.”                             2. In the text field, type “Control Printers” and click “OK.”                   3. Under “Printers,” right-click your default printer and select “See What’s Printing.” This shows a list of …

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

How do I add a desktop icon for Mozilla in Windows 8?



1. Click on the “Start Button” on the bottom left corner of your screen. 2. Type into the “Search Box” Mozilla. 3. Click the search icon and it will display the Mozilla icon in the search results. 4. Right click on Mozilla Firefox. 5. Click “Send To” and then click “Desktop (create shortcut)” An icon you can use to launch …


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Windows XP (1)

I cannot connect to a website because an error message appears that states that “the security certificate has expired or is not valid.” Why is this happening and how can it be corrected?



This is a common problem with older computers that contain the Windows XP operating system. Check the date and time in the bottom right corner of your screen on the taskbar (this area is called the “Sys Tray”)  and you will probably find that the time and date are incorrect. After correcting the time and date you will be able …


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Cell Phone (3)

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try: 1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in …

Why is my iPad screen always on?



The screen on your iPad will remain on if you do not change the “Auto-Lock” settings. 1. Tap on “Settings” on your iPad. 2. Tap on General. 3. Choose the Auto-Lock option. 4. Tap on the time lapse you’d like before your iPad “sleeps.” In the example below it shows 1 minute. Alternatively you can click the “sleep/wake” button the the top …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …


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Mobile Phone (2)

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try: 1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …


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Troubleshooting (11)

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try: 1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in …

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

Why does my pointer jump all over my document while typing?



Follow the steps below to prevent the mouse from jumping all over the document while you are typing. Go to: Start Go to: Control Panel Click on “Mouse Properties” Click on “Pointer Options” Uncheck “Hide pointer while typing” Click on “Apply” then on “OK” Contact me and let me know if this solves your problem.    

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

Why does my iPad Screen Lock Up when I open an App?



It can be very frustrating when your iPad gets locked up or freezes but luckily there is a simple way to fix it. When an iPad becomes stuck or frozen, it tends to be an issue with multiple apps conflicting with each other or you have forgotten to close open apps after using them. To fix this problem simply reboot the iPad …

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy. • Find the page that you want as your Home Page. • Click on “Tools” then on “Internet Options.” • Under “Home page” …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

Microsoft Office (9)

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

How do I add a text entry to the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect. Click ‘AutoCorrect Options.’ On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’ …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010 1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book. 2. Click the list below Address Book, and then select Contacts. 3. On the File menu, click New Entry. 4. Under Select the entry type, click New Contact Group. 5. In the bottom box under …

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

External Hard Drives (1)

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …


View category→

Hyperlink (2)

I have created twelve worksheets and a general ledger to do my monthly banking in EXCEL. How can I jump back and forth from the General Ledger worksheet to any given month without scrolling through all the worksheets at the bottom of the workbook?



From one of the monthly worksheets type GL for General ledger. Highlight and right click on GL then choose ‘Hyperlink’ from the drop down menu. Click on ‘Bookmark’ and then choose the ‘General Ledger’ from the drop-down list that appears. Click OK and the hyperlink to your General Ledger will be active from your worksheet. Repeat these steps throughout your workbook.

How do I remove the Hyperlink from the email addresses in an Excel list?



Email hyperlinks in a list in Excel can cause a new email to open if you accidentally click on them so it’s a good idea to remove the hyperlink so that changes can be made to the email address without causing a new email to open. Right click on the email address and choose “Remove Hyperlink” which is the last …


View category→

Home Page (1)

When I opened my computer my Home Page had changed. How do I change it back and why did it change?



Sometimes a file or “cookie” can get into your computer and change your Home Page to the one that it wants you to view but it is very simple to change back to the one you enjoy. • Find the page that you want as your Home Page. • Click on “Tools” then on “Internet Options.” • Under “Home page” …


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Internet Provider – ISP (1)

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …


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Dial-Up (2)

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?



After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable. Once Internet Explorer is open click on TOOLS > Internet Options > Connections. Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.


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Settings (13)

Why are the emails in Microsoft Outlook not in date order? All the dates are mixed up and the most recent emails are not at the top of the list. What has gone wrong?



You can view your lists of emails in many ways and you will find it very useful to be able to sort them differently according to your needs. If all the dates are mixed up they are sorted by ‘conversation’ instead of by ‘date’ and that is the reason that they appear to be jumbled. Right click on the bar …

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

I have a WORD document which contains 45 pages. I would like to number the pages at the bottom of each page but do not want number 1 on the first page. I am using WORD 2010. Can you explain the steps I need to take?



Microsoft WORD 2010 has so many more features than previous versions of WORD and the footer is no exception. To number the bottom of the pages in your document follow the steps below: Start on page 2 of your document. Click on the ‘Insert’ tab. Click on ‘footer’ in the ‘Header & Footer’ Section – A selection of ‘footer’ styles …

How do I add a text entry to the AutoCorrect list?



Click the File tab. Click Options. Click Proofing. If you are using Microsoft Outlook, click Mail, and then click Spelling and AutoCorrect. Click ‘AutoCorrect Options.’ On the AutoCorrect tab, make sure the ‘Replace text as you type’ check box is selected. In the ‘Replace’ box, type a word or phrase that you often mistype or misspell, for example, type ‘usualy.’ …

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …

How can I delete the emails from my server when I have deleted them from my iPad?



In order to make sure that your emails are deleted from your server when deleted from your iPad follow the steps below: 1. Tap on “Settings” 2. Tap on “Mail, Contacts, Calendars” 3. Tap on your email account account 4. Tap on Advanced 5. Scroll down to “Incoming Settings” 6. Click on “Delete from Server” 7. Choose “When removed from …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …

How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?



When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

When I am typing an email or a document in Word on my laptop my mouse jumps to another line and I find myself typing in the middle of another sentence. Why does this happen and can it be corrected?



When using a notebook with a touchpad and a mouse attached, your thumb may get too close to the sensitive touchpad. This will cause the insertion point to jump to another line. To prevent this you can disable the touchpad in Control Panel > Mouse > Touchpad tab, and just use the mouse. If you prefer to use the touchpad, …

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?



After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable. Once Internet Explorer is open click on TOOLS > Internet Options > Connections. Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?



The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so …


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Browser (3)

How do I add a desktop icon for Mozilla in Windows 8?



1. Click on the “Start Button” on the bottom left corner of your screen. 2. Type into the “Search Box” Mozilla. 3. Click the search icon and it will display the Mozilla icon in the search results. 4. Right click on Mozilla Firefox. 5. Click “Send To” and then click “Desktop (create shortcut)” An icon you can use to launch …

I have just returned from my vacation and cannot connect to the internet. I have a wireless system and am using my new laptop. Can you help?



One of the most common causes for not being able to connect wirelessly to the internet is that the settings in Internet Explorer have changed or have been changed to “Dialup.” This happens when you have been using “dialup” in another location and have not changed it back when you returned to use “broadband.” It could also happen if malware …

I have just returned from our cottage where I was using a dialup service and now the dialup service keeps popping up each time I try to connect to the internet. How can I prevent this?



After using the dialup service you will need to change the setting in ‘Internet Options’ so that the dialup service is not operable. Once Internet Explorer is open click on TOOLS > Internet Options > Connections. Click into the Radio Button next to ‘Never dial a connection’ then click OK. This will turn off the dialup service.


View category→

Add-Ons (1)

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …


View category→

Downloads (1)

I needed to download Microsoft Silverlight so I installed it and clicked “run.” Each time I want to use a webpage that needs Silverlight to view the page I get another message asking me to download Silverlight again. Can you tell me why this is happening and how I can make this program active?



There is a very simple ‘fix” to this problem. When you download and installed Silverlight it went into your computer as an “Add On.” You just need to go into “Manage Add Ons” and “enable” Silverlight and you will be able to view all the webpages that need this software. Follow the steps below to “enable” Silverlight: • With Internet …


View category→

Factory Settings (1)

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?



The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so …


View category→

Recovery (1)

I need to restore my computer to the Factory settings. I have the Recovery disk but it does not work when I put it in the CD tray. Can you let me know why the Recovery disk will not connect?



The Recovery disk will work if you place it in the CD tray while the computer is on and then RESTART the computer. When the computer restarts, the Recovery disk will begin the process to restore your computer to the factory settings. Make sure that you click to ‘boot from CD’ when the option appears. It disappears very quickly so …


View category→

PayPal (1)

Can I use my credit card when paying for your services?



Yes, you can pay with most of the major credit cards or through a PayPal account when paying for my products and services. When you access the PayPal link it will give you the choice of paying with a credit card or through PayPal.


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Credit Card (1)

Can I use my credit card when paying for your services?



Yes, you can pay with most of the major credit cards or through a PayPal account when paying for my products and services. When you access the PayPal link it will give you the choice of paying with a credit card or through PayPal.


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Compact (1)

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …


View category→

Flash Drive (1)

How do I back up files on my Memory Stick?



It’s a good idea to save important files on a “Memory Stick” also called a “Flash Drive” or “Thumb Drive” as a Backup or for transferring data from one computer to the other. There are several ways in which to do this as explained below: Procedure One: Save As. 1. Insert your Memory Stick into an available USB port on …


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Memory Stick (1)

How do I back up files on my Memory Stick?



It’s a good idea to save important files on a “Memory Stick” also called a “Flash Drive” or “Thumb Drive” as a Backup or for transferring data from one computer to the other. There are several ways in which to do this as explained below: Procedure One: Save As. 1. Insert your Memory Stick into an available USB port on …


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Thumb Drive (1)

How do I back up files on my Memory Stick?



It’s a good idea to save important files on a “Memory Stick” also called a “Flash Drive” or “Thumb Drive” as a Backup or for transferring data from one computer to the other. There are several ways in which to do this as explained below: Procedure One: Save As. 1. Insert your Memory Stick into an available USB port on …


View category→

Toolbars (1)

How do I Show or Hide a Toolbar?



Show a Toolbar: 1. Right-click the menu bar or any toolbar. 2. Click the name of the toolbar that you want to show on the shortcut menu. NOTE: If you don’t see the toolbar that you are looking for on the shortcut menu, click “Customize” and then click the “Toolbars” tab. In the Toolbars list, select the check box next …


View category→

Microsoft Outlook (3)

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010 1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book. 2. Click the list below Address Book, and then select Contacts. 3. On the File menu, click New Entry. 4. Under Select the entry type, click New Contact Group. 5. In the bottom box under …

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

How do I create a Desktop shortcut to the Contacts folder in Outlook.



1.  Open the Search field of the Start Menu 2.  Type outlook.exe in the Search field. (Don’t click “enter.”) 3.   When you see the icon appear on the list above the Search Field right click on it and choose; Send To-> Desktop  (create shortcut) 4.  Right-click the shortcut you just created, and from the shortcut menu click “Properties.”    5.   …


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Drafts (1)

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …


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Form Letters (1)

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …


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Form Emails (1)

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …


View category→

Printer Queue (1)

How do I clear the Printer Queue in Windows 8?



1. Right-click the bottom-left corner of the screen and select “Run.”                             2. In the text field, type “Control Printers” and click “OK.”                   3. Under “Printers,” right-click your default printer and select “See What’s Printing.” This shows a list of …


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Mozilla Firefox (1)

How do I add a desktop icon for Mozilla in Windows 8?



1. Click on the “Start Button” on the bottom left corner of your screen. 2. Type into the “Search Box” Mozilla. 3. Click the search icon and it will display the Mozilla icon in the search results. 4. Right click on Mozilla Firefox. 5. Click “Send To” and then click “Desktop (create shortcut)” An icon you can use to launch …


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IOS 8 (1)

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …


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Excel Tutorials (2)

How do I link information from one Excel Worksheet to another and have it update automatically?



In order to have Excel data update automatically from one Excel worksheet to another follow the steps below. We will call the Excel worksheet that contains the data you wish to copy Sheet A and Sheet B will be the worksheet where you wish your data to appear: Open the Excel worksheet (Sheet A) that contains the data that you …

Can you suggest a formula to deduct an amount from an original sum and continue it down the column?




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Windows 7 (1)

How do I change an icon on a folder in Windows 7?



Changing the icon on a desktop folder or creating a new folder with an icon of your choice, is easy if you follow the steps below. Creating a New folder: First create a new folder on your desktop and give it a name. For this example I have chosen to create a folder in which to keep my website information …


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Folders (1)

How do I change an icon on a folder in Windows 7?



Changing the icon on a desktop folder or creating a new folder with an icon of your choice, is easy if you follow the steps below. Creating a New folder: First create a new folder on your desktop and give it a name. For this example I have chosen to create a folder in which to keep my website information …


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Outlook 2013 (2)

In Outlook 2013 why can’t I type a letter or two on a new email and have the email address pop up?



How do I import email addresses from People to Contacts in Outlook 2013?



 


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Contacts (1)

How do I import email addresses from People to Contacts in Outlook 2013?



 


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Windows 10 (1)

My Windows 10 laptop monitor has turned upside down. How can I turn it back?



Luckily this can be reversed very easily by following the steps below: Press and hold the “alt” + “ctrl” keys and at the same time press the “navigation keys.” The screen display will rotate as you press the “navigation keys.” Repeat the steps until the correct position is obtained. If you need more information please feel free to contact me …


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Laptop (1)

My Windows 10 laptop monitor has turned upside down. How can I turn it back?



Luckily this can be reversed very easily by following the steps below: Press and hold the “alt” + “ctrl” keys and at the same time press the “navigation keys.” The screen display will rotate as you press the “navigation keys.” Repeat the steps until the correct position is obtained. If you need more information please feel free to contact me …


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Monitor (1)

My Windows 10 laptop monitor has turned upside down. How can I turn it back?



Luckily this can be reversed very easily by following the steps below: Press and hold the “alt” + “ctrl” keys and at the same time press the “navigation keys.” The screen display will rotate as you press the “navigation keys.” Repeat the steps until the correct position is obtained. If you need more information please feel free to contact me …


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Apple iPad (14)

How do I delete my trash folder on my iPad email?



It is very important to delete the contents of your trash folder on your iPad email as often as possible just like you do on your PC. It’s a quick and simple process to perform by following the steps below: With your email open click on “Mailboxes” at the top left of your screen. Scroll down to “Accounts” and click on …

How do I transfer pictures from my PC to my Apple iPad?



To transfer photos from your computer to your iPad, you need to have iTunes installed on your PC. 1. Connect your iPad to the computer with the data cable. 2. Launch iTunes, and click on the iPad icon from under Devices. 3. Click on the Photos tab, and check the box “Synch photos from.” 4. Click “Choose folder” from the …

How do I transfer Kindle e-books to my Apple iPad?



You can move the books from one device to another via “Manage My Kindle” on amazon.com using a web browser. 1. Sign into your account 2. Select Manage My Kindle 3. Next to the Digital Content Column on the left, find the book that you want to move to the iPad and select action on the right. You can move …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

Why doesn’t my iPad add a capital letter automatically at the beginning of the next sentence?



For Paragraphs: On your iPad and iPhone you just need to hit the “RETURN” key to go to the next line in your email and the “SHIFT ARROW” gets darker. This will produce a capital letter at the beginning of the next paragraph. For Sentences:  At the end of each sentence just hit the “SPACE BAR” twice and it will …

How do I resize pictures on my iPad before emailing them?



Some Internet Providers limit the size of emails that they allow you to send. If you attach pictures to your email they may exceed the size that your ISP allows. In order to reduce the size, when sending emails from your iPad, follow the steps below: 1. First attach your picture to your email by accessing them from your “Picture …

How do I change my Password on my iPad?



Follow these steps to change your Apple ID password. If you can’t remember your password, follow the steps for what to do if you forget your Apple ID password. Go to My Apple ID (appleid.apple.com). Click “Manage your Apple ID” and sign in. If you have two-step verification turned on, you’ll be asked to send a verification code to the trusted device associated …

How can I delete the emails from my server when I have deleted them from my iPad?



In order to make sure that your emails are deleted from your server when deleted from your iPad follow the steps below: 1. Tap on “Settings” 2. Tap on “Mail, Contacts, Calendars” 3. Tap on your email account account 4. Tap on Advanced 5. Scroll down to “Incoming Settings” 6. Click on “Delete from Server” 7. Choose “When removed from …

Why is my iPad screen always on?



The screen on your iPad will remain on if you do not change the “Auto-Lock” settings. 1. Tap on “Settings” on your iPad. 2. Tap on General. 3. Choose the Auto-Lock option. 4. Tap on the time lapse you’d like before your iPad “sleeps.” In the example below it shows 1 minute. Alternatively you can click the “sleep/wake” button the the top …

How do I delete email addresses on an incoming email on my iPad, before forwarding?



In order to delete or change anything on an incoming email you need to tap on “reply” or “forward.” Tap at the end of the last email address and use the “X” key to back out the text. When all the text is deleted you are ready to forward or reply to your incoming text. Alternatively you can tap on …

Why does my iPad Screen Lock Up when I open an App?



It can be very frustrating when your iPad gets locked up or freezes but luckily there is a simple way to fix it. When an iPad becomes stuck or frozen, it tends to be an issue with multiple apps conflicting with each other or you have forgotten to close open apps after using them. To fix this problem simply reboot the iPad …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …

How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?



When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple …


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Security (8)

How do I make a secure password?



In order to make a secure password you need to make sure that it cannot be deciphered by online hackers or anyone that has access to your computer. It’s crucial to pick strong passwords that are different for each of your important accounts and it is a good idea to update your passwords regularly. Follow these tips to create strong …

How do I Clean Up and Speed Up my Computer?



In order to keep your computer running smoothly, without slowing down or crashing, it helps to run “Computer Maintenance” weekly. These three tools will help to keep your computer trouble-free. FIRST: DISK CLEANUP – Cleans up all the unwanted files. SECOND: ERROR CHECKING – Searches the hard drive for problems, and fixes them. THIRD: DEFRAGMENTATION – Allows Windows to access …

How do I send my Email Group BCC with Hotmail?



Once you add a ‘Group’ in Hotmail and click the ‘Cc & Bcc’ link the ‘BCC’ box is covered by your contact list. Click above the ‘CC’ box to close the list and show the ‘BCC’ box. Then click into the ‘BCC’ box to start adding your contacts. To protect the privacy of your recipients and prevent ‘Identity Theft’ always ‘BCC’ …

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

How do I delete email addresses on an incoming email on my iPad, before forwarding?



In order to delete or change anything on an incoming email you need to tap on “reply” or “forward.” Tap at the end of the last email address and use the “X” key to back out the text. When all the text is deleted you are ready to forward or reply to your incoming text. Alternatively you can tap on …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

Email (24)

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

Why are the emails in Microsoft Outlook not in date order? All the dates are mixed up and the most recent emails are not at the top of the list. What has gone wrong?



You can view your lists of emails in many ways and you will find it very useful to be able to sort them differently according to your needs. If all the dates are mixed up they are sorted by ‘conversation’ instead of by ‘date’ and that is the reason that they appear to be jumbled. Right click on the bar …

You recommend using BCC when sending emails to more than one recipient. Can you explain the reason and where do I find the BCC option?



If you send an email with a list of recipient’s email addresses in the ‘TO’ line, they can be accessed by hackers or spammers or other recipients. This will result in “spam” “spyware” or “viruses” being sent to the entire list and don’t forget that YOU are on that list!   To protect your security and that of your friends and …

How would I send an Excel list by email that is saved on my desktop?



To send an Excel list, a picture or any other file by email, you will need to ‘attach’ it to your email. Just write your email and then click on ‘attach.’  This action prompts you to ‘browse’ for your attachment which, in this case, is on your desktop. When you locate the file, click on it and it will attach …

How do I send my Email Group BCC with Hotmail?



Once you add a ‘Group’ in Hotmail and click the ‘Cc & Bcc’ link the ‘BCC’ box is covered by your contact list. Click above the ‘CC’ box to close the list and show the ‘BCC’ box. Then click into the ‘BCC’ box to start adding your contacts. To protect the privacy of your recipients and prevent ‘Identity Theft’ always ‘BCC’ …

Why am I receiving emails that seem to come from my friends but my friends did not send them? When I clicked on the link in the email it shut down my computer and it would not restart. Why is this happening and how can I prevent it?



One of the reasons that you have received this ‘bogus’ email is that you did not secure your account with a strong password and a ‘dictionary attack’ allowed the hackers to fast access.  A ‘dictionary attack’ is a method of breaking into a password-protected computer or server by systematically entering every word in a dictionary as a password. Dictionary attacks …

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

Why do I get the error message that my email is over quota?



Your ISP ( Internet Service Provider ) only gives you a certain amount of space for email and when you exceed it, all your emails will bounce back and not be delivered. You may already have missed some important emails by having it over quota. I suggest that you clear your Inbox and Deleted Folder at least once a week …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

Why has my text changed to Italics and Bold?



Your text may have changed to Italics if you inadvertently hit the CTRL and the “i” key and then the “B” key.  In order to turn these features off  hold down the CTRL Key and hit the “i” key and it will turn off. You can turn it on again and off again by the same shortcut and can do …

Where can I locate my Address Book? I am able to open it by opening an eMail and clicking on “To”, but there must be another place on my Outlook screen to access it.



You can find your Address Book on the top right of your “Ribbon” as shown below.

How do I sort or separate email addresses in Excel?



To Separate email addresses in Excel: Precaution: Make a copy of your list and work on the copy in case of errors. 1. Highlight your list and click on ‘Insert’ 2. With the highlight still active click on ‘Table’ 3. The ‘Create Table’ box will appear with the data rows already inserted. If your columns have headers click the small …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

Why doesn’t my iPad add a capital letter automatically at the beginning of the next sentence?



For Paragraphs: On your iPad and iPhone you just need to hit the “RETURN” key to go to the next line in your email and the “SHIFT ARROW” gets darker. This will produce a capital letter at the beginning of the next paragraph. For Sentences:  At the end of each sentence just hit the “SPACE BAR” twice and it will …

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010 1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book. 2. Click the list below Address Book, and then select Contacts. 3. On the File menu, click New Entry. 4. Under Select the entry type, click New Contact Group. 5. In the bottom box under …

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …

How can I delete the emails from my server when I have deleted them from my iPad?



In order to make sure that your emails are deleted from your server when deleted from your iPad follow the steps below: 1. Tap on “Settings” 2. Tap on “Mail, Contacts, Calendars” 3. Tap on your email account account 4. Tap on Advanced 5. Scroll down to “Incoming Settings” 6. Click on “Delete from Server” 7. Choose “When removed from …

How do I delete email addresses on an incoming email on my iPad, before forwarding?



In order to delete or change anything on an incoming email you need to tap on “reply” or “forward.” Tap at the end of the last email address and use the “X” key to back out the text. When all the text is deleted you are ready to forward or reply to your incoming text. Alternatively you can tap on …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …

How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?



When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple …

In Outlook 2013 why can’t I type a letter or two on a new email and have the email address pop up?



How do I import email addresses from People to Contacts in Outlook 2013?



 

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


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Printers (3)

I thought that my new HP printer was set as the default printer for all programs when it was installed but when I clicked ‘print’ it was silent. Then I realized that it wasn’t set as default so I clicked on it in the print dropdown menu and it printed. Can you tell me how I can set my new printer as default so that it is selected each time I print?



Go to your ‘start menu’ or ‘Control Panel’ and click on ‘Printers.’ Right Click on your new HP printer model number and choose ‘Set as default’ from the drop down list. Now every time you wish to print a document your chosen printer will be selected. It is quite safe to delete the old printer from the list if it …

How can I print part of an Excel Spreadsheet?



1. Highlight the cells that you wish to print.                 2. Use the shortcut CTRL + P  to bring up the printer box.   3. Click on the “down arrow” next to “Print Active Sheets.”                                     …

How do I clear the Printer Queue in Windows 8?



1. Right-click the bottom-left corner of the screen and select “Run.”                             2. In the text field, type “Control Printers” and click “OK.”                   3. Under “Printers,” right-click your default printer and select “See What’s Printing.” This shows a list of …


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Hotmail (3)

How do I make a Group in Hotmail Contacts?



You must have your contacts in your main Contact List before you can create a Group. Once you have all your contacts listed you can begin to Create a Group. On the right side of the Outlook logo there is a ‘down arrow.’  Click on the ‘down arrow’ and then click ‘People.’ On the ‘People’ window  click ‘Manage’ on the top toolbar. Click ‘Manage …

How do I send my Email Group BCC with Hotmail?



Once you add a ‘Group’ in Hotmail and click the ‘Cc & Bcc’ link the ‘BCC’ box is covered by your contact list. Click above the ‘CC’ box to close the list and show the ‘BCC’ box. Then click into the ‘BCC’ box to start adding your contacts. To protect the privacy of your recipients and prevent ‘Identity Theft’ always ‘BCC’ …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.


View category→

Outlook (13)

How do I send my Email Group BCC with Hotmail?



Once you add a ‘Group’ in Hotmail and click the ‘Cc & Bcc’ link the ‘BCC’ box is covered by your contact list. Click above the ‘CC’ box to close the list and show the ‘BCC’ box. Then click into the ‘BCC’ box to start adding your contacts. To protect the privacy of your recipients and prevent ‘Identity Theft’ always ‘BCC’ …

Why do I get the error message that my email is over quota?



Your ISP ( Internet Service Provider ) only gives you a certain amount of space for email and when you exceed it, all your emails will bounce back and not be delivered. You may already have missed some important emails by having it over quota. I suggest that you clear your Inbox and Deleted Folder at least once a week …

Where can I locate my Address Book? I am able to open it by opening an eMail and clicking on “To”, but there must be another place on my Outlook screen to access it.



You can find your Address Book on the top right of your “Ribbon” as shown below.

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

Why are the emails in Microsoft Outlook not in date order? All the dates are mixed up and the most recent emails are not at the top of the list. What has gone wrong?



You can view your lists of emails in many ways and you will find it very useful to be able to sort them differently according to your needs. If all the dates are mixed up they are sorted by ‘conversation’ instead of by ‘date’ and that is the reason that they appear to be jumbled. Right click on the bar …

Why can’t I delete, send or receive any emails in Microsoft Outlook?



If you do not Compact Folders in Outlook regularly it could stop working effectively. When you delete email messages they go into your ‘Deleted’ folder. After you empty your ‘Deleted’ folder, the folder is empty but the emails still have not been deleted from your computer system. They are in a hidden file that just keeps growing if you do not ‘Compact’ …

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …

How do I Create a New Distribution or Group List in Excel?



Create a New Distribution List in Microsoft Outlook 2010 1. Open Microsoft Outlook and click on the Address Book icon to open your Address Book. 2. Click the list below Address Book, and then select Contacts. 3. On the File menu, click New Entry. 4. Under Select the entry type, click New Contact Group. 5. In the bottom box under …

How do I add an Outlook icon on my Windows 8 Desktop?



1. Open Outlook 2. In the blank area to the right of the “view all” box, right click. 3. In the drop down box select “create a shortcut” and click it. you will get a message saying this will create a short cut icon on your desktop. If you would like more help with this and other features please visit …

How do I create a Desktop shortcut to the Contacts folder in Outlook.



1.  Open the Search field of the Start Menu 2.  Type outlook.exe in the Search field. (Don’t click “enter.”) 3.   When you see the icon appear on the list above the Search Field right click on it and choose; Send To-> Desktop  (create shortcut) 4.  Right-click the shortcut you just created, and from the shortcut menu click “Properties.”    5.   …

When typing the temperature I would like to insert a “degree” symbol automatically instead of writing the word “degrees.” Is there a shortcut for this symbol?



Yes, there are two shortcuts for the degree symbol. 1. Hold down the ALT key and type 0176 on the numeric keyboard. The degree symbol will appear immediately ° You must use the numeric keypad to type the numbers and not the keyboard. Make sure that the NUM LOCK key is on if your keyboard requires it to type numbers …

My eyesight is failing and I find it very difficult to enlarge the font in order to read my email online. Is there another way?



Yes, you can easily ENLARGE the font in an online email as follows: Hold down the CTRL key and scroll with the mouse wheel. This works on most websites and other software as well.

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

Computer Maintenance (4)

How do I check my system for corrupt files?



Malicious software will often attempt to replace core system files with modified versions in an effort to take control of the system. The System File Checker can be used to verify the integrity of the Windows system files. If any of the files are found to be missing or corrupt, they will be replaced. Follow these simple steps to fix …

How do I Clean Up and Speed Up my Computer?



In order to keep your computer running smoothly, without slowing down or crashing, it helps to run “Computer Maintenance” weekly. These three tools will help to keep your computer trouble-free. FIRST: DISK CLEANUP – Cleans up all the unwanted files. SECOND: ERROR CHECKING – Searches the hard drive for problems, and fixes them. THIRD: DEFRAGMENTATION – Allows Windows to access …

What do you suggest that I back up on an external drive and what type of medium should I use?



I think that the most important files to back up are your “Documents” and “Pictures.” If you have stored them in the above folders they will be easy to transfer to your external medium. The new WD (Western Digital) external drives have installed software that will allow you to back up just the files you want and they will also …

If I cannot close my computer using the Start Button or my computer freezes, is it OK to pull the plug?



No, it is not advisable to “pull the plug” if your computer freezes. The “shock” of pulling the plug on a working computer could cause the hard drive to crash or malfunction. The safe way to close down the computer is to hold down the CTRL, ALT and DELETE keys simultaneously, which will bring up the Windows Task Manager. This …


View category→

Passwords (3)

How do I make a secure password?



In order to make a secure password you need to make sure that it cannot be deciphered by online hackers or anyone that has access to your computer. It’s crucial to pick strong passwords that are different for each of your important accounts and it is a good idea to update your passwords regularly. Follow these tips to create strong …

How can I make sure that my identity does not get stolen online?



There is always a possibility that a ‘hacker’ or ‘spammer’ may send emails that request your personal information so you need to be very careful about opening suspicious email. Take the extra prcautions listed below which will help protect your identity. Never click on any links in an email that ask for your personal information. Never give your Social Security …

How do I change my Password on my iPad?



Follow these steps to change your Apple ID password. If you can’t remember your password, follow the steps for what to do if you forget your Apple ID password. Go to My Apple ID (appleid.apple.com). Click “Manage your Apple ID” and sign in. If you have two-step verification turned on, you’ll be asked to send a verification code to the trusted device associated …


View category→

iPad (13)

How do I delete my trash folder on my iPad email?



It is very important to delete the contents of your trash folder on your iPad email as often as possible just like you do on your PC. It’s a quick and simple process to perform by following the steps below: With your email open click on “Mailboxes” at the top left of your screen. Scroll down to “Accounts” and click on …

How do I transfer pictures from my PC to my Apple iPad?



To transfer photos from your computer to your iPad, you need to have iTunes installed on your PC. 1. Connect your iPad to the computer with the data cable. 2. Launch iTunes, and click on the iPad icon from under Devices. 3. Click on the Photos tab, and check the box “Synch photos from.” 4. Click “Choose folder” from the …

How do I transfer Kindle e-books to my Apple iPad?



You can move the books from one device to another via “Manage My Kindle” on amazon.com using a web browser. 1. Sign into your account 2. Select Manage My Kindle 3. Next to the Digital Content Column on the left, find the book that you want to move to the iPad and select action on the right. You can move …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

Why doesn’t my iPad add a capital letter automatically at the beginning of the next sentence?



For Paragraphs: On your iPad and iPhone you just need to hit the “RETURN” key to go to the next line in your email and the “SHIFT ARROW” gets darker. This will produce a capital letter at the beginning of the next paragraph. For Sentences:  At the end of each sentence just hit the “SPACE BAR” twice and it will …

How do I resize pictures on my iPad before emailing them?



Some Internet Providers limit the size of emails that they allow you to send. If you attach pictures to your email they may exceed the size that your ISP allows. In order to reduce the size, when sending emails from your iPad, follow the steps below: 1. First attach your picture to your email by accessing them from your “Picture …

How do I change my Password on my iPad?



Follow these steps to change your Apple ID password. If you can’t remember your password, follow the steps for what to do if you forget your Apple ID password. Go to My Apple ID (appleid.apple.com). Click “Manage your Apple ID” and sign in. If you have two-step verification turned on, you’ll be asked to send a verification code to the trusted device associated …

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …

How can I delete the emails from my server when I have deleted them from my iPad?



In order to make sure that your emails are deleted from your server when deleted from your iPad follow the steps below: 1. Tap on “Settings” 2. Tap on “Mail, Contacts, Calendars” 3. Tap on your email account account 4. Tap on Advanced 5. Scroll down to “Incoming Settings” 6. Click on “Delete from Server” 7. Choose “When removed from …

Why is my iPad screen always on?



The screen on your iPad will remain on if you do not change the “Auto-Lock” settings. 1. Tap on “Settings” on your iPad. 2. Tap on General. 3. Choose the Auto-Lock option. 4. Tap on the time lapse you’d like before your iPad “sleeps.” In the example below it shows 1 minute. Alternatively you can click the “sleep/wake” button the the top …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …

How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?



When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple …


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iPhone (11)

How do I delete my trash folder on my iPad email?



It is very important to delete the contents of your trash folder on your iPad email as often as possible just like you do on your PC. It’s a quick and simple process to perform by following the steps below: With your email open click on “Mailboxes” at the top left of your screen. Scroll down to “Accounts” and click on …

I have cellular service so why can’t I get my email when away from Wi-Fi?



Check your WiFi signal by going to “Settings” then “WiFi.” If you see an “unsecured” connection that has a “strong” signal If you see an “unsecured” connection that has a “weak” signal Your device tries to connect to WiFi first and will continue to do so without changing over to “cellular” even if the signal is weak. In order to …

Why do I need to update my operating system on my iPad and iPhone?



You need to keep your iPad operating system up-to-date at all times. You will get a notification on “settings” when new updates are available; similar to the way you get update notifications on your computer, if you still use one. If you do not download and install the updates you will not benefit from all the new and exciting features …

My phone goes straight to voice mail instead of ringing. What settings do I have to change to allow it to ring before going to voice mail?



Check that your phone is not set on “Airplane Mode” or that you have “Do Not Disturb” turned on. 1. Click on the “Settings” App. 2. Make sure that “Airplane Mode” is turned off. 3. If Airplane mode is turned off: Tap “Do Not Disturb” 4. Check settings. Your phone should now ring normally instead of going straight to voice …

Why is my cell phone dead and does not charge when connected to a power source?



If your mobile phone has been working well, it will not be a major problem to get it working again. Below are a few things you can try: 1.  If the cell phone does not “power-up” when it is connected to a power source, the first thing you should do is disconnect it from the power source and plug in …

Why doesn’t my iPad add a capital letter automatically at the beginning of the next sentence?



For Paragraphs: On your iPad and iPhone you just need to hit the “RETURN” key to go to the next line in your email and the “SHIFT ARROW” gets darker. This will produce a capital letter at the beginning of the next paragraph. For Sentences:  At the end of each sentence just hit the “SPACE BAR” twice and it will …

How do I save an Email Draft on my iPad to use later?



It’s very useful to be able to save “Form Letters” or “Drafts” to use later and this can be done easily on your iPad. Follow the steps below: Click to”Compose” a new email. Write the Subject Line and email content without a recipient’s name in the “TO” line. Click on “Cancel” in the top left corner of your iPad screen. …

Why is my iPad screen always on?



The screen on your iPad will remain on if you do not change the “Auto-Lock” settings. 1. Tap on “Settings” on your iPad. 2. Tap on General. 3. Choose the Auto-Lock option. 4. Tap on the time lapse you’d like before your iPad “sleeps.” In the example below it shows 1 minute. Alternatively you can click the “sleep/wake” button the the top …

How do I delete email addresses on an incoming email on my iPad, before forwarding?



In order to delete or change anything on an incoming email you need to tap on “reply” or “forward.” Tap at the end of the last email address and use the “X” key to back out the text. When all the text is deleted you are ready to forward or reply to your incoming text. Alternatively you can tap on …

How Do I Delete All emails at once on My iPad or iPhone?



Since Apple does not supply this feature in any of their mobile operating systems I created a “work-around” to enable this to be done. Follow the steps below carefully and do not leave out any steps. If you have many hundreds of emails to delete at one time you may need to repeat the process more than once. 1.  Open …

How do I get rid of the coloured text and lines that appear when I forward an email on my iPad?



When you forward an email on your Apple iPhone or iPad you will find that the text colour changes and a coloured line appears on the left side of the email. Every time this email is forwarded the colour changes and another coloured line appears next to the first one. If this email is forwarded many times on an Apple …


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Spam (1)

Why are some of my emails not being delivered?



There are many reasons for the non delivery of emails. Check the list below and see if your email falls into any of the categories. 1.  No subject line – Some Internet Service Providers (ISPs) reject emails that do not have a subject line or your recipient may not open it because they fear it may be “Spam.” 2. Suspicious …


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